Frequently Asked Questions
Everything you need to know about your Soundbrenner experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Do Soundbrenner products come with a warranty?
Yes, all our wearable devices and hardware products include a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna or Affirm.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team within 1 hour of purchase.